These Terms and Conditions (“Terms”) govern the use of the GuarantorPay platform and services by all registered users. By ticking the acceptance box and submitting your registration information on the GuarantorPay website, you confirm that you have read, understood, and agreed to be bound by these Terms, in accordance with the Nigeria Data Protection Act, 2023 (NDPA), the Federal Competition and Consumer Protection Commission (FCCPC) rules and guidelines, and other applicable laws of the Federal Republic of Nigeria.

These Terms form a binding agreement between you (“the User” or “the Buyer”) and The Guarantor and Partners Ltd (“GuarantorPay”), a company incorporated in Nigeria with its registered office at 23 Commissioner Estate, Ado, Karu, Nasarawa State (Abuja-Keffi Road), and a customer care office at 6th Floor, Block B, Federal Secretariat, Abuja.

1. Definitions

  1. “GuarantorPay” means The Guarantor and Partners Ltd, the entity that facilitates the payment of monthly dues for credit purchases conducted through its platform.
  2. “User” or “Buyer” means the individual, typically a civil servant, who registers on the GuarantorPay platform to purchase goods or services on credit from participating Merchants.
  3. “Merchant” or “Seller” means any entity offering goods or services for sale to Buyers through or in connection with the GuarantorPay platform.
  4. “Platform” means the GuarantorPay website, mobile application, and any other digital channel operated by GuarantorPay.
  5. “IPPIS Number” means the Integrated Payroll and Personnel Information System identification number issued to an employee of the Federal Government of Nigeria or a participating State Government.
  6. “Credit Purchase” means the purchase of goods or services from a Merchant with repayment by the Buyer in monthly instalments facilitated by GuarantorPay through salary deduction or other agreed means.
  7. “OTP” means the one-time password sent to the Buyer’s registered telephone number to authorise a Credit Purchase or mandate.

2. Eligibility and Registration

  1. You must be at least 18 years of age and a serving civil servant with a valid IPPIS Number (or an employee of an employer whose payroll is supported by GuarantorPay) to register as a Buyer.
  2. You warrant that all information provided at registration — including your full name, IPPIS Number, telephone number, email address, employer, and bank details — is true, accurate, complete, and current. You undertake to promptly update any change in this information.
  3. GuarantorPay may verify, validate, and authenticate your registration information against official records and relevant third-party sources, and may decline any registration at its discretion without assigning any reason.
  4. Registration approval does not guarantee eligibility for any particular credit amount. Your available credit limit is determined by GuarantorPay based on verification of your details and may change from time to time.

3. Consent to Data Processing (Nigeria Data Protection Act, 2023)

  1. By submitting your registration, you consent to the collection, verification, validation, and lawful processing of the information you provide, including obtaining additional information from relevant third-party sources (such as payroll and identity verification systems), where necessary to provide, administer, and secure GuarantorPay’s services, in accordance with the NDPA and applicable laws.
  2. Your data shall be used for purposes including identity verification, credit assessment, salary-deduction mandate administration, transaction processing, service improvement, fraud prevention, and recovery of outstanding amounts through lawful means.
  3. You have the right to request access to, correction of, or deletion of your personal data, subject to GuarantorPay’s legal and business record-keeping obligations. Requests may be submitted through the Platform’s customer care channels.
  4. GuarantorPay shall implement appropriate security measures to protect your personal data against unauthorised access, loss, or misuse, and shall not sell your personal data to any third party.

4. How the Service Works

  1. GuarantorPay facilitates credit sales by ensuring the payment of monthly dues for all credit sales made through its platform. GuarantorPay is a payment facilitator and is not the seller of any goods or services.
  2. When you make a Credit Purchase, you authorise GuarantorPay to set up a repayment mandate for the agreed monthly amounts, to be deducted from your salary through your employer’s payroll or by any other repayment method you approve.
  3. Each Credit Purchase requires your express authorisation. Where an OTP is sent to your registered telephone number, no mandate is effective until you approve it with that OTP.
  4. Where the value of your purchase exceeds your available credit limit, the shortfall may be collected from you directly through a payment method you choose before the balance is financed, and you consent to that combined process.

5. Obligations of the Buyer

  1. You are responsible for the payment of all amounts due for products or services purchased on credit, in line with the terms agreed with the Merchant and GuarantorPay, until the credit is fully liquidated.
  2. If you wish to offset any outstanding amount early, such payment shall be made in full directly to GuarantorPay, based on the total amount that would have been paid over the agreed period.
  3. You shall keep your login details — email address, telephone number, and password — safe and confidential, and shall immediately notify GuarantorPay of any loss, unauthorised access, or security breach. Any activity carried out through your account with your credentials or your OTP is deemed authorised by you.
  4. You agree that GuarantorPay reserves the right to recover any unpaid amounts through all lawful means, including but not limited to deduction from any of your bank accounts, notification or reporting to your employer, engagement of recovery agents, and/or legal action.
  5. You shall bear the shipping cost of any item you ordered but refused to pick up or collect after it has been shipped.
  6. You shall conduct yourself and be treated in accordance with the Federal Competition and Consumer Protection Commission (FCCPC) rules and guidelines, and all applicable Nigerian laws.

6. Payments, Fees, and Deductions

  1. Monthly repayment amounts shall be deducted from your salary or paid by you through the agreed channel, on the schedule communicated at the time of each Credit Purchase.
  2. You may be charged fees for using the GuarantorPay platform as determined and communicated by GuarantorPay from time to time. GuarantorPay may update its fee schedule upon reasonable notice through the Platform.
  3. You shall not interfere with, delay, or instruct your employer to stop lawful salary deductions while any amount remains outstanding, except pursuant to a valid cancellation or refund confirmed by the Merchant and GuarantorPay.
  4. GuarantorPay shall facilitate the transfer of payments due to Merchants for sales made through the platform.

7. Purchases, Delivery, Returns, and Refunds

  1. All products and services purchased through the platform are supplied by Merchants. GuarantorPay has no liability for the taxes, quality, delivery, or performance of products or services sold by any Merchant. Concerns about product quality or delivery should be raised with the Merchant and may be escalated through GuarantorPay’s customer care.
  2. In the event of a return of items, the Merchant shall refund any deductions already made to you for those items, and GuarantorPay shall stop further deductions upon notification from the Merchant.
  3. A valid return or refund request must be raised within the period stated by the Merchant or, where none is stated, within a reasonable time, and the items must be in the condition required by the Merchant’s return policy.
  4. Any promotion of Merchant goods or services by GuarantorPay (on its websites, social media, or other channels) is for advertising purposes only and does not make GuarantorPay the seller of those goods or services.

8. Account Security and Authorisation

  1. You are solely responsible for all activities that occur under your account and for keeping your OTP confidential. GuarantorPay will never ask you for your OTP; any such request is fraudulent and must be reported immediately.
  2. GuarantorPay may suspend or restrict your account where it reasonably suspects unauthorised access, fraud, or a breach of these Terms, and shall notify you promptly where practicable.

9. Suspension, Termination, and Withdrawal of Consent

  1. These Terms take effect when you accept them and remain in force until terminated by either party. You may withdraw from the platform at any time, provided all outstanding amounts are fully paid.
  2. Upon termination or withdrawal, GuarantorPay will continue to facilitate and collect payments for any outstanding credit made prior to the effective date of termination, and Sections 5, 6, 9, 11, 12, and 13 shall survive.
  3. GuarantorPay may suspend or terminate your access to the platform if you breach these Terms, provide false information, or if required by law. Your outstanding obligations shall not be affected.

10. Communications

  1. You consent to receive transactional and service communications from GuarantorPay by SMS, email, in-app notices, or phone call to your registered contact details, including repayment reminders and OTPs.
  2. You may opt out of non-essential (marketing) communications at any time without affecting transactional messages, which are necessary for the service.

11. Limitation of Liability

  1. GuarantorPay’s liability to you under these Terms is limited to the amount of payments it has guaranteed to facilitate in respect of your Credit Purchases.
  2. GuarantorPay shall not be liable for any indirect, special, or consequential loss arising from the acts, omissions, products, or services of any Merchant, nor for any loss caused by events beyond its reasonable control.
  3. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded under Nigerian law, including your consumer rights under the FCCPA 2018.

12. Dispute Resolution

  1. Any dispute arising out of or in connection with these Terms shall first be resolved through good-faith negotiations between you and GuarantorPay, which may be initiated through the Platform’s customer care channels.
  2. If the dispute cannot be resolved amicably, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act of Nigeria (or any re-enactment thereof), and the decision of the arbitrator shall be final and binding.

13. Governing Law and Amendments

  1. These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria.
  2. GuarantorPay may amend these Terms from time to time. Material amendments shall be communicated to you through the Platform with reasonable notice, and continued use of the platform after the effective date of an amendment constitutes acceptance of the amended Terms. Where an amendment materially affects an existing Credit Purchase, your prior consent shall be sought.
  3. These Terms, together with any mandate or purchase terms accepted at the time of each Credit Purchase, constitute the entire understanding between you and GuarantorPay with respect to the platform and supersede any prior agreements, whether written or oral.

14. Electronic Acceptance

You acknowledge and agree that:

  1. these Terms are provided to you in electronic form on the GuarantorPay website before you submit your registration information;
  2. ticking the acceptance box and clicking “Submit” (or any similar button) constitutes your valid electronic signature and unconditional acceptance of these Terms, equivalent to a handwritten signature on a paper agreement, in accordance with the Nigeria Data Protection Act, 2023, the Evidence Act, 2011, and other applicable laws governing electronic transactions in Nigeria;
  3. a copy of these Terms, with a record of your acceptance (date, time, and registration reference), shall be retained by GuarantorPay and made available to you upon request; and
  4. your registration information shall not be processed and no account shall be created unless and until you have accepted these Terms.